Refund Policy and 30-Day Money-Back Guarantee
Refund Policy Details
The International Driver’s Permit ( IDP ) you purchase from International License is covered by our Refund Policy. You can request a refund within 30 days from the day you applied for an International Driver’s Permit . Feel free to contact us, chat with us using the website widget.
You may cancel your IDP application for a full refund within two (2) hours of placing the order. A 15% printing and handling fee will be charged if a refund request is made after the two (2) hour-grace period.
All orders that are marked as Completed and/or Shipped may no longer be canceled.
All Shipping fees are non-refundable once the order has been marked as completed and/or shipped with a tracking number.
If you submit falsified data or identification documents or fail to comply with our requirements, you are no longer eligible for any form of refund unless you can provide valid, genuine identification documents. Please understand that falsification of identity in any form is illegal and is not in any way tolerated by the International License.
Replacement Order Policy
We are happy to provide free replacements for the following instances:
All Digital IDP copies
Packages that fail to arrive within the stated time frame on the checkout page or Shipping Policy
Any other issue or case not mentioned above is subject for approval by our management team for replacement requests.
Due to the global impact of the COVID-19 pandemic, fulfillment, shipping, and delivery times may be affected. All courier transit and delivery times are estimated value given by our couriers and mailing service. We truly appreciate your patience and understanding as we do our best to print, pack and mail out your package while working within the limitations and restrictions of worldwide shipping.
If you believe that your IDP package is missing, please contact us immediately. We will be happy to send in a replacement if the package is missing or failed to be delivered within the stated time frame on the checkout page and Shipping Policy.
Packages that have been signed for cannot be reported as a lost/missing package. A replacement, in this case, will be subjected for approval by our management team. While the International Drivers Association will do its best to help you resolve shipping and courier-related issues, we cannot be held responsible for cases where the courier or mail service is at fault. We will help you file a lost package claim with the courier. We are unable to proceed with any form of refund or replacement until a claim decision is made by the courier.